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The Surgery is open from 8am until 6pm Monday to Friday.
We can offer in-person and telephone appointments. We also do home visits to housebound patients.
To arrange an appointment, call 01397 703 773 between 8.30am-6pm. Appointments can also be made at our reception desk.
Receptionists will ask the purpose of your appointment, as this allows us to determine the most appopriate appointment for you within a clinically safe timescale, and for us to use our resources to serve all patients well. All receptionsists are trained in "sign-posting" - to point you to the right option for your query, and sometimes they may advise it is appropriate for you to see a pharmacist or another health professional like our physiotherapist or pharmacy team. Receptionists are bound by the confidentiality code we all work by.
A GP will triage more urgent requests for appointments, and the reception team will let you know the outcome.
Appointments to see a Doctor are now divided into three categories.
Routine, non-emergency - ie booked up to four weeks ahead. Please book in advance to see the Doctor of your choice.
Urgent - same day. Please phone in the morning, from 8.30am, if you feel you need to be seen on the day for an urgent clinical matter. The receptionists will ask you for details and the Doctors then make a decision on clinical grounds (triage) to see you on the day or on the next available appointment. Please provide as much information as you are able to the receptionsist to help you see the right person at the right time.
When we are closed, (6pm until 8am on weekdays and throughout weekends) medical services are provided by NHS 24. If you have a medical problem that cannot wait until we are open again, please dial 111 to speak to NHS 24.
The telephone calls are triaged by the NHS24 team and appropriate advice or action is advised. Telephone advice, doctor appointments or home visits are available as deemed clinically appropriate.
If you have a life-threatening emergency, please dial 999.
In line with NHS Highland the practice will be closed on the following public holidays;
If you think your condition is an emergency please dial 999.
If you are not sure please call the surgery for advice, you may be advised to call 999.
For other URGENT CALLS at all times dial (01397) 703 773 - the usual practice number. The Duty Doctor will make every effort to attend urgent calls as soon as possible.
Patients may register by post or by attending the Surgery when you should provide identification eg driving licence or passport.